Tretton also countered the suggestion that Sony has been charged as "arrogant toward its fans".
"I don't know that we were ever considered arrogant by consumers," he said. "I think the arrogant claims came from the press and bloggers more than true consumers. ... I think the arrogance claim comes with a leadership position and being unwilling to admit that you're failing.
"And anybody who's been through media training or been with the press isn't going to get on a soapbox and talk about their failures. If that gets construed as arrogance, then I guess that's a risk you have to take."
But Tretton couldn't resists a sideswipe at Microsoft's promotion of Xbox Live. "Another thing that I think really strikes a chord with PS3 consumers is that we're giving them everything they need, in the box, day one," he said.
"Our competition talked about the fact that they want to offer consumers a choice, but then they make it clearly apparent that if you really want to have the full gaming experience, you need to go out and invest a lot more money than you originally thought you were."
Sony's recent price cut had the desired effect on sales, with a strong post-Thanksgiving performance in the US.
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