Over the last 24 hours, various media outlets have reported on issues gamers are experiencing after downloading and installing the new ‘3.50’ Firmware for their PlayStation 3 video game systems.

Mad Catz would like to take this opportunity to put gamers’ minds at ease. With the exception of a small quantity of controllers sold before 2008, we believe that all Mad Catz products will continue to function as they did prior to the 3.50 Firmware update including high profile products such as our range of Street Fighter IV™ FightSticks and Wireless FightPads; our range of controllers and accessories for Call of Duty®; our Cyborg F.L.Y. 9 Wireless FlightStick; our wired and wireless control pads; and our range of Rock Band™ accessories.

Any consumer who owns a Mad Catz product and is experiencing an issue, including an issue with the PlayStation 3 Firmware update should contact Mad Catz customer services. Providing the product is within warranty, Mad Catz will be happy to offer a suitable replacement.

Technical Contact information for MadCatz:

Technical Support – USA
Tech Phone: 1-619-683-2815
Toll Free (USA): 1-800-659-2287
Email: techsupport@madcatz.com
Support Hours:
Monday – Friday: 8am – 12p & 1pm - 4pm (PST)
Closed Saturday, Sunday and most major US holidays

Technical Support – UK
Tech Phone: +44 (0) 1633 883 110
UK only: 08450 508418
E-Mail: uksupport@madcatz.com

Technischer Support – Deutsch
Per E-mail: dehotline@madcatz.com
Telefonisch: 089-54612710
Mo – Fr von 16:00 – 19:00 Uhr