Capcom Customer Service ROCKS

June 17th, 2006, 15:51 Posted By: shadowprophet

At least Matt of Kotaku.com thinks so, why is that? read on to find out more about this interesting but odd customer service experience.
(From Matt @ kotaku.com)
I recently wrote in to Capcom customer service with some gripes about their recent PSP release of Monster Hunter Freedom. A very nice customer service girl replied. (I will leave her name out in respect of her privacy) She explained why certain features turned out the way they were despite some advertising to the contrary and apologized on behalf of the company. She then offered to send me a small gift as a token of their sincerity. She was very respectful and professional. I was flattered and gave her the address where she could send my free gift.
I was surprised when I received a box from UPS the following week and opened it to view my new Capcom loot. I must admit I was expecting a t-shirt, psp screensaver, or some other leftover shwag from E3, but instead was greeted by a gift box containing a barbeque utensil set. You might be wondering about the stuffed piglet that is also in the pics. That is an official Monster Hunter Freedom poogie doll that was given out with pre-orders at the gamestores. It is the mini-gift that was also included and ties the barbeque set to Capcom. Now please don't think that I am in any way disappointed. Capcom has already surpassed the customer service norm by simply replying to my rant of disappointment, let alone sending free gifts. And I have more than enough leftover E3 shwaq so I really didn't need any more. This just caught me off guard coming from the company whose only relation to barbeques are cooking zombies with flamethrowers. Maybe if the barbecue tongs made zombie noises while I used them, it would be more relevant. Or even hearing Ken do his signature yell from his flaming uppercut whenever I flip a burger with the barbeque spatula? Then everyone would know I was using the coveted Capcom barbeque set. Of course then all I need now...is a barbeque.


Matt



Well it appears capcom likes to keep there customers happy. Hmm I wonder if its too late to complain about Dead aim??


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